PLEASE NOTE: Planned Chase Pay Connexion Outage

This Saturday/Sunday, September 11-12, between 11 PM Saturday and 8:15 AM Sunday, the JP Morgan Chase Pay Connexion application will take an extended planned outage for scheduled maintenance. Website payment processes will be suspended during these hours and a message will inform users that the payment system is temporarily down for maintenance. We apologize for any inconvenience to you.

Water Department

The Water Department at the City of Pasadena connects new residents to municipal water supplies for a $100 deposit if at least two years of good payment history is present. Applicants need to bring driver's license and social security number with them to the Water Department. A copy of the City of Pasadena Water Service Agreement (PDF) may be viewed here. You may download the current water rate schedule here (PDF). If you do not already have the Acrobat Reader installed on your computer, you may download it free from the Adobe web site. The Water Billing Department is located at City Hall, room 134. Business hours are 8 a.m. until 5 p.m., Monday through Friday, excluding City holidays. To reach water billing, call 713-475-5566 or e-mail here.

The Water Department makes several methods of bill payment available besides in-person visits to our walk-up or drive-through windows at City Hall.

Important Note: Ordinance changes made on April 20, 2010 by City Council has resulted in a changed or new fee structure for City water services effective May 3, 2010; view or download the new schedule of fees here. In addition, convenience fees to payment providers for credit/debit card use will no longer be absorbed by the city but will be an additional fee charged by the service providers to water payment customers effective June 17, 2010. View or download a letter explaining the changes, how to minimize or avoid the new fee, and the new schedule of fees here.

On-Line Payment
You may access your account records, compare monthly usage, and pay your water bill all from this site. Account access other than for bill paying is free to the account holder. Payment is by credit card. Click here to be taken to the secure server.

Faster Clearing From Your Bank Account of Mailed Checks
Checks that you send us for payment are now being processed electronically, similar to the process currently used in many businesses. This means that checks generally clear faster and that banks no longer return checks. Your bank statements are your valid proof of payment. Please note that if a check is returned, the City charges a $30 return check fee."

Automated Bank Drafting
Pasadena residents may have their water bill payments automatically deducted from their bank accounts. The City of Pasadena began offering this more convenient method of payment for water bills, which also include sewer and sanitation fees, in February 1997 and to date approximately 800 people have signed up for the service.

To enroll in the program, residents must fill out and sign this bank authorization form. This form is an Adobe Acrobat (PDF) file. If you do not already have the Acrobat Reader installed on your computer, you may download it free from the Adobe web site. You may also pick up the form from the water billing department at City Hall or request that a form be mailed to you by calling the water billing department at (713) 475-5566. A voided check must be attached to the authorization form, which will be used to verify residents’ bank account number and other information needed for the city to make the monthly withdrawal. As with any water bill, this payment method comes with a 12-day cushion during which a resident may contest their bill amount. That means that the bank withdrawal will be made on the bill’s due date, 12 days after its mailing.

Automated Credit or Debit Card Payment
As an alternative, you may now choose to auto pay by credit or debit card. This service allows you to use your preferred card (Visa, Mastercard, Discovery or American Express) to pay your monthly water bill without having to remember due dates or mailing your payment in. To enroll in the program, residents must fill out and sign this credit/debit card authorization form.

Transferring Your Water Service Within Pasadena
If you would like to transfer your water service to another address within the Pasadena water billing service area, please read the instructions on this transfer form and submit as directed.

Important Note: City ordinance requires a written notice of request to disconnect from each water customer desiring to end service. If customer does not provide a written notice, all rates and charges for water and sewer service to a customer's premises shall accrue and be levied against such customer. The form to meet this requirement may be downloaded here and returned by fax, email, postal mail or drop off at City Hall.

Seniors (65 or older)
You may qualify for reduced rates for City water, sewer and garbage services. If you do,you may download an application for these reduced rates by clicking here. Reduced rates are available only for primary residences and you must provide the required documentation in order to qualify.

Request for delay of payment due date
Citizens age 60 and older, and those within certain income limits, may file a Request For Delay of Payment Due Date form with the Water Billing Department; call for further details about what the exemption covers and how it is implemented. These forms are available at City Hall, 1211 Southmore, in the Water Billing Department, Room 134, or may be downloaded here. (This form is an Adobe Acrobat (PDF) file. If you do not already have the Acrobat Reader installed on your computer, you may download it free from the Adobe web site). Please carefully read the requirements to qualify for the exemption and follow them carefully. Your request can not be granted unless all requirements are met.

The Water Billing Office may, at their discretion, extend the payment due date under other special situations. This extension is made by written agreement only. You may download the payment extension agreement form here. Please note that effective May 4, 2010, no verbal agreements will be accepted. There will be a $5.00 charge for this extension in addition to the late penalty. Please contact the Water Billing Office at 713.475.5566 if you have questions.

Should you have any questions about your water bill or any of the billing options available, call the Water Billing Department at 713-475-5566 or by e-mail.

Does your water bill seem high?
There are several reasons that may explain why a customer's water bill may go up with no warning. Was there any unusual activity in the business or household that might explain extra water use, such as visitors' use, new landscape watering or the addition of automatic sprinklers? If you cannot account for any changes from your normal water use pattern, you may have a leak somewhere in your water system. While the water customer is ultimately responsible for any leaks that occur past the meter, the City has a process that will consider a temporary adjustment of your water bill for water use related to leaks. You may download an application for adjustment of your water bill due to system leaks here. Please be aware this is a temporary adjustment, offered as a courtesy by the City in order to allow you time to correct the leak; it is not an open-ended commitment to adjust your water bill in place of repairing the leak.

Sewer services
Sewer service and rehabilitation fees are included in the water deposits and monthly water bills. Problems should be reported to Pasadena Action Line at (713) 475-5555.