Q: What's the purpose of the CAER Line?
A: To provide information about emergency incidents or non-emergency events that may cause community awareness or concern in east Harris County, Texas.
Q: Who can post recorded messages onto the CAER Line?
A: Trained personnel at participating industry (such as oil refineries, petrochemical plants, storage terminals) and city/county agencies (such as police/fire dispatch or emergency management officials). Industry facilities do not have to be EHCMA members.
Q: What kinds of messages are posted on the CAER Line?
A: Emergency messages about explosions, fires, and chemical releases causing off-site impact; General Information messages about non-emergency events such as firefighter training, drills, flaring, or nuisance odors. You can also call the CAER Line to report odors to the EHCMA Odor Network.
Q: How quickly will messages be posted on the CAER Line?
A: Agency and industry officials try to post messages within 15 minutes of an incident or event that may cause community concern.
Q: What telephone number do I call?
A: You can call 281-476-CAER (2237) or 281-476-CARE (2237) to listen to any current CAER Line messages or to report an odor to the ECHMA Odor Network for investigation.